Modern communication networks evolve towards integration of guaranteed-perf
ormance and best-effort service types. The coexistence of these two service
types offers substantial benefits, such as resource sharing between servic
e classes, and the ability of the user to select an appropriate service cla
ss according to its individual requirements and preferences. Notwithstandin
g, such interaction gives rise to more complicated system behavior and rela
ted performance issues, which need to be explored and understood in order t
o allow efficient network operation. In this paper we examine potential con
gestion phenomena, which arise due to the combined effect of bandwidth shar
ing and user migration between service classes. We propose a simplified flu
id model for session flow, consisting of two coupled queues with state-depe
ndent flows, which captures the essential ingredients of service-class inte
raction. Our analysis shows that the system might exhibit bistable behavior
, in the sense that transient congestion may stir the system from a stable
and efficient operating point to an inefficient and congested one. We ident
ify conditions which give rise to bistability, and propose a call admission
control scheme which prevents the system from getting trapped in a congest
ed-type equilibrium, while not interfering with normal system operation.