J. Ligon et Ba. Thyer, Client and family satisfaction with brief community mental health, substance abuse, and mobile crisis services in an urban setting, CRISIS INT, 6(2), 2000, pp. 93-99
The State of Georgia passed legislation in 1993 to reform the public mental
health system and directed that services be provided in the community when
ever possible. In addition, the legislation mandates outcome studies includ
ing consumer satisfaction with services received. This study evaluated sati
sfaction with brief mental health, substance abuse, and mobile crisis servi
ces provided by a public crisis stabilization program in an urban setting.
After services concluded, consumers (n= 54) and family members (n= 29) comp
leted the Client Satisfaction Questionnaire (CSQ-8). The overall mean score
of 27.6 compares favorably with similar outpatient services. An analysis o
f variance found that family members who received services from the mobile
crisis program rated services significantly higher than two of the other th
ree clients groups.