Client and family satisfaction with brief community mental health, substance abuse, and mobile crisis services in an urban setting

The State of Georgia passed legislation in 1993 to reform the public mental health system and directed that services be provided in the community when ever possible. In addition, the legislation mandates outcome studies includ ing consumer satisfaction with services received. This study evaluated sati sfaction with brief mental health, substance abuse, and mobile crisis servi ces provided by a public crisis stabilization program in an urban setting. After services concluded, consumers (n= 54) and family members (n= 29) comp leted the Client Satisfaction Questionnaire (CSQ-8). The overall mean score of 27.6 compares favorably with similar outpatient services. An analysis o f variance found that family members who received services from the mobile crisis program rated services significantly higher than two of the other th ree clients groups.