Outcome evaluation is of great interest throughout the healthcare field, bu
t which outcomes are important depends on the viewpoint one holds. For the
healthcare organisation costs and resource utilisation are paramount, where
as patients may be interested in being able to work and lead a productive l
ife without long-term complications. Healthcare policy decisions are influe
nced by varying degrees of social forces, existing regulations and outcome
research findings. Ideally, all three are in agreement but often they may b
e competitive or may not even be included in policy decision making.
With respect to improving outcomes, much energy has been spent on developin
g diabetes care guidelines. However, these have had minimal impact on physi
cian behaviour. Soon after onset or diagnosis of diabetes, we are most conc
erned with process measures such as micro-albumin levels, blood pressure mo
nitoring, routine eye and foot examinations and lipid profiles. These proce
ss measures are related to the development of intermediate outcomes -protei
nuria, retinopathy, foot ulcers and dyslipidaemia. Diabetes is an expensive
disease but there is accumulating evidence that improved care can lead to
better quality of life and reduction in health care resource utilisation. T
he UKPDS demonstrated that for one percentage point decrease in HbA(1c) the
re was a 35% reduction in the risk of complications. Preliminary data from
various diabetes management programmes indicate that instituting standardis
ed care may lead to cost savings and improved health.
Rationing health care resources wisely requires consideration of multiple f
actors including quality of life years (QALYs) and healthy year equivalents
(HYEs). Formal quantitative methods are used to measure overall desirabili
ty of a medical intervention. Questions to be answered include predictabili
ty of responsiveness or adverse events to drug therapy. Outcomes research w
ill have a key role in future development of models of diabetes care.