Emotional intelligence in the collection of debt

Authors
Bachman, J Stein, S Campbell, K Sitarenios, G
Citation
J. Bachman et al., Emotional intelligence in the collection of debt, INT J SEL A, 8(3), 2000, pp. 176-182
Citations number
2
Categorie Soggetti
Psycology
Journal title
INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT
ISSN journal
0965075X → ACNP
Volume
8
Issue
3
Year of publication
2000
Pages
176 - 182
Database
ISI
SICI code
0965-075X(200009)8:3<176:EIITCO>2.0.ZU;2-6
Abstract
Two studies are reported which compare more and less successful account off icers (debt collectors) in terms of their emotional intelligence, measured using the BarOn Emotional Quotient Inventory. The findings support the vie tv that higher levels of emotional intelligence lead to enhanced job perfor mance. Implications for selection are considered in the conclusion.