MIS staff planning in a state government agency

This paper reports a case study to evaluate work content and recommend staf fing levels for the Management Information Systems (MIS) division of a stat e government agency. Given the non-repetitive nature of work and rapidly ch anging technology, measuring work content in the MIS area is difficult. A c ombination of approaches is employed including an evaluation of work logs, modeling and analysis using standard queuing theory and the use of benchmar k information. The paper is based on the experiences gained while performin g an actual project. The management of the organization has accepted the fi nal recommendations of the study.