Visitation in critical care: Processes and outcomes of a performance improvement initiative

Citation
P. Roland et al., Visitation in critical care: Processes and outcomes of a performance improvement initiative, J NURS C Q, 15(2), 2001, pp. 18-26
Citations number
31
Categorie Soggetti
Public Health & Health Care Science
Journal title
JOURNAL OF NURSING CARE QUALITY
ISSN journal
10573631 → ACNP
Volume
15
Issue
2
Year of publication
2001
Pages
18 - 26
Database
ISI
SICI code
1057-3631(200101)15:2<18:VICCPA>2.0.ZU;2-4
Abstract
When family members became dissatisfied with a restrictive visiting policy in a combined coronary and medical intensive care unit, this situation was seen as an opportunity to better meet patient and family needs. A review of the literature indicated that open visitation policies enhance patient and family satisfaction, while a survey of patients, families, and health care team members revealed a desire for a more open visitation policy. Nursing staff, with input from other disciplines, developed and implemented a less restrictive visitation policy. Post-intervention surveys revealed higher pa tient and family satisfaction and a marked decrease in formal complaints.