Was it good for them? Reflections on the use of MENTOR and changes in course design using general performance measures

This paper considers the use of general performance measures in evaluating specific planning and design decisions in higher education and reflects on the students' learning process. Specifically, it concerns the use of the ME NTOR multimedia computer aided learning package for helping students learn about OR as part of a general business degree. It includes the transfer of responsibility for a learning module to a new staff member and a change fro m a single tutor to a system involving multiple tutors. Student satisfactio n measures, learning outcome measures and MENTOR usage patterns are examine d in monitoring the effects of the changes in course delivery. The results raise some questions about the effectiveness of general performance measure s in supporting specific decisions relating to course design and planning.