Technology-enabled service delivery - At risk of compromising the customer-service provider connection?

Authors
Walker, RH Craig-Lees, M
Citation
Rh. Walker et M. Craig-lees, Technology-enabled service delivery - At risk of compromising the customer-service provider connection?, ADV INT MAR, 2000, pp. 305-322
Categorie Soggetti
Current Book Contents
Journal title
ADVANCES IN INTERNATIONAL MARKETING, SUPPLEMENT 1 - 2000 → ACNP
Year of publication
2000
Pages
305 - 322
Database
ISI
SICI code