The road ahead for knowledge management - An AI perspective

Enabling organizations to capture, share, and apply the collective experien ce and know-how of their people is seen as fundamental economy. As a result , there has been a wave of enthusiasm and activity centered on knowledge ma nagement. To make progress in this area, issues of technology, process, peo ple, and content must be addressed. In this article, we develop a road map for knowledge management. It begins with an assessment of the current state of the practice, using examples dra wn from our experience at Schlumberger. It then sketches the possible evolu tion of technology and practice over a 10-year period. Along the way, we hi ghlight ways in which AI technology, present and future, can be applied in knowledge management systems.