Despite calls for health and social services to respond to the needs of inf
ormal carers, there is little evidence to guide practioners in the best way
to provide support and/or information in situations of complex need such a
s brain injury. This study addressed such an intervention in a prospective
descriptive study, using both qualitative and quantitative methodology. Eig
hty-nine patients who had been admitted to a regional neurorehabilitation u
nit for management of traumatic or haemorrhagic brain injuries were consecu
tively discharged to the community over a period of 12 months. Eighty-two o
f these people identified a carer who agreed to be interviewed at approxima
tely six weeks after discharge regarding their concerns. The study identifi
ed that even soon after discharge from inpatient rehabilitation, carers wan
ted more information. In many cases the need for information was unrelated
to either the severity of injury or level of functional deficit. In additio
n, requests for information were in many cases not sought spontaneously, bu
t required prompting. Such findings have implications if interventions in t
his field are to have the optimum chance of succeeding in providing support
and assistance.