CITYWORK: Application of collaborative technologies for infrastructure management

This paper describes a collaborative maintenance management application cal led CITYWORK being developed for the Public Works Department at the Fort Go rdon Army Installation in Augusta, Ga. The work described in this paper is being carried out in the context of project "CITY" (Civil Infostructure Tec hnologY-National Science Foundation Grant No. ECS94-22730) to support the s ustainable management of civil infrastructure. Infrastructure management re quires the coordination of a variety of efforts and integration of informat ion across a range of facilities. CITYWORK addresses coordination, collabor ation, and integration in the maintenance management process in a context o f sound organizational behavior. The project involves an interdisciplinary team including engineers and social scientists from the IMPACT laboratory a t the University of Southern California, Los Angeles, University of Illinoi s at Urbana-Champaign, and U.S. Army Construction Engineering Research Labo ratories, Champaign, Ill. CITYWORK supports the maintenance workflow proces s by providing private, persistent workspaces for each participant to work on the specific aspects of their interests (e.g., estimators work on genera ting cost estimates) and share the work with others in an asynchronous mann er.