An empirical study of the use of information technology to support total quality management

The importance of information technology (IT) in total quality management ( TQM) has been described widely in the literature. However, empirical eviden ce for such a claim is still not well established. This paper has empirical ly explored the use of IT to support TQM processes in the Malaysian public sector. The findings reveal that the level of IT usage varies among the nin e dimensions of TQM. Important innovations and information and analysis exh ibit high levels of IT usage whereas quality results and supplier quality a ssurance are associated with significantly lower level.