Operational support systems for carrier-scale IP networks

Citation
Cb. Hatch et al., Operational support systems for carrier-scale IP networks, BT TECHNOL, 18(3), 2000, pp. 115-126
Citations number
7
Categorie Soggetti
Information Tecnology & Communication Systems
Journal title
BT TECHNOLOGY JOURNAL
ISSN journal
13583948 → ACNP
Volume
18
Issue
3
Year of publication
2000
Pages
115 - 126
Database
ISI
SICI code
1358-3948(200007)18:3<115:OSSFCI>2.0.ZU;2-S
Abstract
The operational support systems (OSS) of any major telecommunications opera tor are the underlying resource for the management and delivery of all its communications services. It is used for handling direct customer interactio ns (helpdesk, orders, fault handling, billing, etc) and for the processes i nvolved in managing the services and the networks on which they are support ed Many such services and networks are rapidly evolving in the Internet pro tocol (IP) era with a consequent requirement for radical improvements and s treamlining in the design of the OSS. This paper describes some of the chal lenges faced by BT in the quest to design IP OSS for future operations.