Software problem reporting and resolution process at ABB Robotics AB: state of practice

Authors
Kajko-Mattsson, M Forssander, S Andersson, G
Citation
M. Kajko-mattsson et al., Software problem reporting and resolution process at ABB Robotics AB: state of practice, J SOFTW MAI, 12(5), 2000, pp. 255-285
Citations number
15
Categorie Soggetti
Computer Science & Engineering
Journal title
JOURNAL OF SOFTWARE MAINTENANCE-RESEARCH AND PRACTICE
ISSN journal
1040550X → ACNP
Volume
12
Issue
5
Year of publication
2000
Pages
255 - 285
Database
ISI
SICI code
1040-550X(200009/10)12:5<255:SPRARP>2.0.ZU;2-V
Abstract
A well-functioning process for reporting, analysing and resolving software problems is an important vehicle for establishing and I retaining control o ver the development and maintenance of software products, In this paper we present such a process. its state of practice and its role within correctiv e software maintenance. This process is utilized at ABB Robotics AB and is called the System Progress Report process (SPR), The SPR process is the res ult of our 20 years of work and experience. This paper concludes with our l essons learned and plans for future improvements. Copyright (C) 2000 John W iley & Sons, Ltd.