Performance measures of cultural competency in mental health organizations

The authors utilized numerous documents created by advisory groups, expert panels and multicultural focus groups to develop performance measures for a ssessing the cultural competency of mental health systems. Competency was m easured within three levels of organizational structure: administrative, pr ovider network, and individual caregiver. Indicators, measures and data sou rces for needs assessment, information exchange, services, human resources, plans and policies, and outcomes were identified. Procedures for selection and implementation of the most critical measures are suggested. The produc ts of this project are broadly applicable to the concerns of all cultural g roups.