Designing and evaluating now ways of working: The application of some sociotechnical tools

This article describes some tools that provide practical help for organizat ions when planning and evaluating new forms of work organization within mod ern working environments. Although tools: exist for this purpose, they are not widely adopted. Methods need to be accessible to organizations and more descriptive examples of their application are required. Moreover, evaluati on of the impact of changes made as a consequence of using such tools is ne cessary, but rare. We illustrate some tools for design and evaluation withi n a case study in order to address some of these issues. (C) 2001 John Wile y & Sons, Inc.