This paper provides an economic rationale for modern manufacturing control
practices such as the minimal inventories in Just in Time (JIT) systems, ze
ro-defect policies, and continuous improvement. The popular and academic li
terature contains descriptive studies on the mechanics of these systems and
their perceived benefits. We use a model of production to analyze both inf
ormational and incentive rationales for reduced inventories. A TIT-like env
ironment of low inventory levels is optimal in our model because it helps w
orkers to better observe and understand the production process and to think
and act creatively to improve operational reliability and yields. Empirica
l evidence using data obtained from 116 plants worldwide supports our concl
usions about the effect of reduced inventories on process reliability, prod
uct quality, and cost.