The authors in DMRL are engaged for last three decades in development and p
roduction of a repertoire of tungsten heavy alloy products mainly for defen
ce applications where stringent quality control is imperative. An exhaustiv
e knowledge-base has been built over the years with inputs from literature
and in-house use R&D. This knowledge-base generally ensures continuous and
smooth production of quality products. But, there was a case where this kno
wledge-base of sintering had been proved to be incapable of ascertaining an
d solving certain production problem. This particular problem was analysed
and solved by Ishikawa technique. Based on the experience, the authors advo
cate that the knowledge of different statistical and problem solving tools
is essential in the field of powder metallurgy. (C) 2001 Published by Elsev
ier Science B.V.