Intelligent lessons learned systems

Lessons learned processes have been deployed in commercial, government, and military organizations since the late 1980s to capture, store, disseminate , and share experiential working knowledge. However, recent studies have sh own that software systems for supporting lesson dissemination do not effect ively promote knowledge sharing. We found that the problems with these syst ems are related to their textual representation for lessons and that they a re not incorporated into the processes they are intended to support. In thi s article, we survey lessons learned processes and systems, detail their ca pabilities and limitations, examine lessons learned system design issues, a nd identify how artificial intelligence technologies can contribute to know ledge management solutions for these systems. (C) 2001 Elsevier Science Ltd . All rights reserved.