Effect of team training on aircraft maintenance technicians: computer-based training versus instructor-based training

The backbone of a safe and reliable air transportation system is the aircra ft maintenance technician. These individuals work in a complex environment requiring above average teamwork skills as they coordinate, communicate and cooperate with other technicians and inspectors as well as with other depa rtments within their organization, New technologies, such as multimedia com puters. may be able to provide the necessary training to enhance their team work skills and improve their performance. To determine the effectiveness a nd applicability of computer-based multimedia tram training For aircraft ma intenance technicians. a controlled study has conducted to examine the tran sfer effects of computer-based team training (CBT) on team performance in t he aircraft maintenance environment. To facilitate the research, a computer -based multimedia tool - the aircraft maintenance team training (AMTT) soft ware was developed. Results of this study indicate that computer-based team training was as effective as traditional instructor based learn training.