THE STRATEGIC EVALUATION OF CANDIDATE BUSINESS PROCESS REENGINEERING PROJECTS

The evolution from a focus on product design to one on process and pro duct design in improving organizational competitiveness has included t he development of a field of study called business process reengineeri ng (BPR). BPR is an organizational development tool that requires a nu mber of stages of analysis, design and implementation. The literature in the past few years has provided a humber of tools and techniques to aid in BPR efforts. One area in this relatively new organizational ch ange philosophy that has not received much attention is the selection or prioritization of a set of candidate business processes or projects that should undergo reengineering. Since business processes by defini tion are elements of a broader strategic system, the candidate evaluat ion and selection process must be strategically oriented. To aid in th is evaluation process a strategic multiattribute evaluation and justif ication framework and methodology is presented. The methodology includ es an activity based analysis and linkage of traditional (financial) a nd strategic considerations. The evaluation methodology may also have implications for post-implementation evaluation of BPR projects and ot her phases of BPR.