This study reports research on the experiences of stroke survivors and thei
r informal carers who are receiving stroke services in the community. As pa
rt of a qualitative evaluation of a Pilot Community Stroke Service in Notti
ngham, England, interviews were conducted with stroke survivors, their fami
lies and friends, alongside interviews with the managers and professionals
providing the service. The findings from the interview data were compared a
cross cases and with findings from analyses of documentary data such as cli
ents' individual plans, and participant observational data, such as those o
f team meetings. Data analysis revealed that of the 57 survivors, 13 had su
ffered setbacks that were a direct consequence of their interactions with h
ealth and social care services and were system induced. This paper introduc
es and discusses the concept of the system induced setback by exploring the
experiences of these 13 survivors. Implications for understanding the inte
rplay of service provision and disease process are highlighted.