Identifying indicators of laboratory management performance: A multiple constituency approach

The challenges for laboratory management posed by cost control, managed car e, organizational restructuring, information networking and health system i ntegration call for new measures to evaluate how effectively laboratories m anage emerging performance expectations. This study identifies the Delphi p anel method in achieving consensus on measures of effectiveness and conside rs a specific application, the identification of indicators of laboratory p erformance, from the perspective of key constituencies.