Knowledge, human resources and social practice: The knowledge-intensive business service firm as a distributed knowledge system

The knowledge base of firms is intrinsically linked to the knowledge of the ir employees. This is particularly the case in knowledge-intensive business services, where the production of services is almost entirely dependent on the ability of the firm to make use of the knowledge of the employees. App lying a distributed knowledge system view of the firm helps us understand t hat how knowledge is created is more important than what knowledge the firm and its employees have. This article presents findings from a case study o f a large Danish knowledge not only resides in the minds of individual empl oyees but also that it is constructed in the social interaction between mem bers of teams.