Today's employers, both public and private, are facing a crisis never befor
e experienced in most managers' and supervisors' careers. This crisis is ha
ving a direct impact on the ability of organizations to meet the ever-growi
ng demand for their products and services. What makes this crisis so unique
is that it does not involve traditional hard cost issues. The crisis that
is hardest hitting businesses today, across the board, is recruiting and re
taining qualified employees.