The development and evaluation of a multimedia resource to support ICT training: Design issues, training processes and user experiences

This article addresses issues surrounding the process of training people in the use of information and communications technology, and the application of the outcomes of training in the workplace. The topic is discussed in the context of the evaluation of Ensuring Effectiveness of ICT Training. This is a CD-ROM developed as a pilot multimedia resource to inform and support the training process. The resource highlights issues that are important if objectives of ICT development and training are to be achieved. The article cites previous research in this area, provides an overview of the multimedi a resource Ensuring Effectiveness of ICT Training and then discusses and re ports on the pilot study, focusing on design issues, training processes and user experiences.