Quality of working life and workload in home help services - A review of the literature and a proposal for a research model

In this literature review, several models for quality of working life and w orkload appropriate for home help services are presented. The aim was to de velop a model for assessing the psychological and physical outcomes of work ing in home help services. Although the models described in this review inc lude many relevant aspects, such as job characteristics, working conditions , social support, stress, job satisfaction and burnout, they are not fully adequate for the specific situation in home help services. Accordingly, a n ew research model was developed based on the models presented and their res earch results. This integrated model has three main components: workload, p sychological and physical outcomes and capacity for coping. Although a rela tionship among these three components is assumed, its nature needs to be in vestigated.