Seeking consonance in information systems

Information system projects are notorious for their failure rate. We propos e that much failure is due to a difference in expectations prior to the sta rt of a new system development. Much of the difference in expectations may be in the use of metrics not fully understood by every stakeholder in a new system. Current theory and management practice suggests a better focus on building an understanding of the critical evaluators to develop a common un derstanding of expectations will improve success rates. Such activity requi res broader viewpoints of success and the input of more stakeholders well b efore any project tasks are conducted. Four studies are summarized that hig hlight the importance of reaching a priori mutual agreement on the metrics and targets. (C) 2001 Elsevier Science Inc. All rights reserved.