This paper focuses on organizational impediments to the successful implemen
tation of industrial recycling programs. Even if a technologically viable a
nd mutually beneficial solution were to exist, there are a number of organi
zational impediments that make it unlikely to succeed unless the benefits a
re very large and apparent. These impediments stern from the difficulty in
identifying potential partners and involving the appropriate individuals wi
thin the firms that understand the technical requirements, value the strate
gic benefits and are receptive towards establishing the industrial recyclin
g relationship. This dilemma applies to many industrial recycling opportuni
ties, but solutions do exist. One way to avoid some of these obstacles is t
o use a middleman, or broker, who can play several crucial roles to establi
sh the relationship. This paper describes the impediments and key broker ro
les, and provides a case study dealing with refractory recycling. It provid
es a case study that documents a recycling relationship between an aluminum
-manufacturing firm that produces a large volume of spent refractories and
a regional portland cement producer that is using the spent refractories as
an alternative raw material source. This paper also provides a thorough li
terature search in the area of refractory recycling. Finally, the case stud
y provides an opportunity for analysis and reflection on the implications o
f these findings to industrial firms, industrial societies and governmental
agencies that seek to encourage successful recycling operations. (C) 2001
Elsevier Science B.V. All rights reserved.