In The Servant as Leader, Robert Greenleaf developed a new kind of leadersh
ip model that puts serving others, including employees, customers, and comm
unity, as the number 1 priority. Greenleaf's primary definition of servant
leadership is being a servant first. To determine your servant-leadership c
apacity ask, "Do those served grow as persons; do they, while being served,
become healthier, wiser, freer, more autonomous, more likely themselves to
become servants?"
Trainers can be servant-leaders by
getting to truly know their participants, discovering what their needs for
knowledge and experience are, and learning how to communicate with them mos
t effectively
knowing their stuff
being willing to experiment and learn in the process of teaching
listening for the wisdom of learners and realizing that just because you're
the instructor doesn't mean you know all of the answers
encouraging continued growth through resource materials, making themselves
available after training, and giving assignments that go beyond designated
classroom time
recognizing and appreciating the contributions of other people
finding appropriate ways to acknowledge and encourage learning and growth b
y participants
using many ways to communicate with learners, recognizing that not all peop
le are alike and need information presented in many different ways
seeking feedback and using it for personal growth.
As trainers further develop their servant leadership, the ultimate question
to ask is, "Are we progressing to a point of being servant-trainer?" If so
, then focus more on helping other trainers become servant-leaders.