Understanding the influence of organizational change strategies on information technology and knowledge management strategies

While discussion about knowledge management often centers around how knowle dge may best be codified into an explicit format for use in decision suppor t or expert systems, some knowledge best serves the organization when it is kept in tacit form. We draw upon the resource-based view to identify how i nformation technology can best be used during different types of strategic change. Specifically, we suggest that different change strategies focus on different combinations of tacit and explicit knowledge that make certain ty pes of information technology more appropriate in some situations than in o thers. (C) 2001 Elsevier Science B.V. All rights reserved.