Two questionnaire surveys about satisfaction with hospital services were ca
rried out among HIV-infected people in Flanders. In a first survey (CIRCA '
93 study) between 1993 and 1995, before highly active antiretroviral treatm
ent (HAART) was available, questionnaires were distributed by HIV treatment
centres, general practitioners and HIV support organizations: 315 people w
ith HIV infection completed the questionnaire. The level of patient satisfa
ction was generally higher with services at university hospitals than at ge
neral hospitals. Most patients preferred to be hospitalized in a ward speci
alized in HIV care. Contact with other HIV-infected patients was generally
experienced as supportive. The second survey included 34 patients with HIV-
infection and 83 patients with lung disease. They were admitted to the same
ward at the Antwerp University Hospital, between July 1996 and July 1997.
Patients with HIV infections were expecting more services than patients wit
h lung disease. Both studies showed that HIV-infected patients wanted to be
actively involved in diagnostic and treatment decisions. The multidiscipli
nary approach, offered by the Antwerp University Hospital, was widely appre
ciated by patients and could be used as an example for organizing patient c
are for other diseases.