In this paper we consider manufacturing systems of rn identical unreliable
machines producing one type of product. The operating time of each machine
is exponentially distributed. The repairing process of a machine requires m
ore than one phase. In each phase, the repair time is exponentially distrib
uted and more than one operator may be required for fixing a broken machine
. Here we consider two models of manufacturing systems. In the first model,
there are r operators assigned in one server to repair a broken machine. T
he repairing rate in each phase depends on the number of operators there. T
his is a generalized model discussed in Buzacott and Shanthikumar [11]. We
then consider a two-phase repairing model. Two groups of operators are assi
gned in the two phases. Each operator can handle one broken machine in each
phase individually. This model is a generalization of Eben-Chaime's model
[8]. Average profits are derived for both models and can be optimized by su
itable allocation of the number of machines and operators in the systems. (
C) 2001 Elsevier Science B.V. All rights reserved.