The relationship between organizational properties and service effectiveness in residential boarding schools

Within the context of residential boarding schools for underprivileged and deprived children, the paper presents research findings on the relationship between organizational properties and service effectiveness. The findings reveal a moderate level of centralized authority in decision-making and mod erate to high levels of formalization, coordination, staff autonomy and wor kers' influence. In addition, the study reveals high levels of effectivenes s in terms of children's satisfaction, response to children's needs and wor ker satisfaction. The paper indicates that the higher the levels of formali zation, workers' autonomy, and workers' influence, the greater the children 's satisfaction. In addition, the higher the levels of formalization, coord ination, and workers' influence, the higher the level of responses to child ren's needs. Formalization was found to have the most significant impact on all effectiveness measures.