Telephone counselling in Australia: applications and considerations for use

This paper describes Australian counselling ser vices which use the telepho ne as the medium for counselling delivery. It provides a background to tele phone counselling and describes its uses as reported in the research and cl inical literature. Special considerations in utilising the telephone to pro vide counselling are discussed. The paper also reviews the clinical and res earch literature to determine which counselling techniques are most applica ble for use over the telephone.