Library-subsidized unmediated document delivery

Throughout the 1990s, libraries experimented with subsidizing end-user unme diated document delivery as a means of expanding collections, offering fast er service, and lessening demands on interlibrary loan. An ongoing project at the University of Nevada, Las Vegas, is presented here to evaluate wheth er or not providing the service met expectations. For the most part, unmedi cated document delivery served to enhance collections and users appreciated the service. Since those who preferred to order articles themselves were n ot necessarily interlibrary loan users, workloads and costs associated with interlibrary loan were not diminished.