Physicians and allied health professionals are expected to understand and p
articipate in the assessment and improvement of the quality of care deliver
ed to patients in end-stage renal disease (ESRD) treatment centers. Partici
pating in the quality improvement process will bring clinicians into contac
t with special knowledge and skills drawn from the areas of statistical pro
cess control and industrial engineering. Some of the more frequently encoun
tered of these concepts and tools are described. (C) 2001 by the National K
idney Foundation, Inc.