Requirement acquisition, analysis, and synthesis in quality function deployment

One of the most important problems in product design using quality function deployment is how to capture true customer requirements. In this research, we develop systematic methods, processes, and techniques for eliciting com plete, consistent, nonredundant, and true customer requirements from multip le perspectives. It covers from requirements acquisition, requirements extr action to requirements synthesis both within and across perspectives. In ou r framework, acquisition of requirements starts with identification of key quality concerns from individual perspectives. It is followed by elicitatio n, analysis, and extraction of both functional and nonfunctional requiremen ts using various techniques, such as structured interviews, functional deco mposition, quality attribute analysis, and use case analysis. The derived r equirements are synthesized into required quality requirements using generi c rules. In the synthesis, we must make sure to detect and resolve mutual e xclusive requirements, remove ambiguity in requirements, and delete duplica te ones.