The proliferation of for-profit health plans has heightened concerns about
quality of care, particularly with respect to Medicaid. We undertook this s
tudy to compare for-profit and not-for-profit health plans that participate
in Medicaid, examining processes of care and the organizational characteri
stics related to utilization management, financial incentives, and quality
of care. Our findings demonstrate that for-profit and not-for-profit plans
appear to be more similar than dissimilar in many areas of management, alth
ough for-profit plans are more likely to use aggressive utilization review
and have slightly less developed quality management systems. On balance, th
ese findings should reassure critics of for-profit health care.