Software process improvement efforts will fail if we try to make developmen
t processes completely uniform across an organization. Uniform basic practi
ses are important, but projects and subprojects will have needs that requir
e specialized processes. BI: focusing on localized software practice improv
ement, organizations can tailor processes to meet specific needs, resulting
in a more diverse set of processes to manage. This article describes softw
are practice improvement and diversity management on one project.