A perspective on client productivity in business-to-business consulting services

Authors
Martin, CR Horne, DA Chan, WS
Citation
Cr. Martin et al., A perspective on client productivity in business-to-business consulting services, INT J S IND, 12(2), 2001, pp. 137-157
Citations number
34
Categorie Soggetti
Management
Journal title
INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT
ISSN journal
09564233 → ACNP
Volume
12
Issue
2
Year of publication
2001
Pages
137 - 157
Database
ISI
SICI code
0956-4233(2001)12:2<137:APOCPI>2.0.ZU;2-W
Abstract
Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focuse s on the client side of the service encounter. Client productivity - measur ement and structure - requires more attention and research into the stage/b ackstage issues.