Changing the mindset: the training myth and the need for world-class performance

Using data from Canada, the Czech Republic, Hong Kong and Indonesia, this p aper tests the concept that training should be viewed as only one (perhaps small) factor in the drive towards world-class productivity. Rather, it is a combination of social science and physical science factors that must be m anaged, if productivity is to improve. This gap analysis technique focuses on reactive and proactive job analyses to develop programmes of workplace c hange. Even when utilized in widely varying cultures, the model yields comp arable results.