In previous research, De Haan and Yamamoto (International Journal of Produc
tion Economics 59 (1999) 65-75) found that Japanese production planning had
specific characteristics such as being detailed and centralized. Neverthel
ess, Japanese firms succeed in meeting flexibility norms such as a high deg
ree of customization as well as short delivery terms. In Western literature
, Japan is associated with pull production whereas short delivery terms are
associated with push production (planned, detailed and centralized) and cu
stomization is seen as a strength of pull production (planned, decentralize
d, within a broad overall framework). Therefore, this result was quite puzz
ling. In this paper, we study the Western literature on production systems
and production planning strategies in more detail. The concept of "customer
order decoupling point" appears to be of help in understanding the relatio
nship between production systems, planning strategies and level of customiz
ation. Two patterns could be identified: (1) push production to stock and l
evelling (2) versus pull production to order and chasing. The Japanese prac
tices do not tit into these patterns, as the case studies showed push produ
ction to stock but on the basis of a chase strategy. Specific characteristi
cs of the Japanese production system, such as step-by-step planning, ringi/
nemawashi decision-making and "kaizen", nevertheless, made this pattern eff
ective. (C) 2001 Elsevier Science B.V. All rights reserved.