A. Hertzberg et al., Staff activities and behaviour are the source of many feelings: relatives'interactions and relationships with staff in nursing homes, J CLIN NURS, 10(3), 2001, pp. 380-388
Family members do not give up their involvement in the life of their older
relatives when they move to an institution.
Relatives feel that it is they who take the initiative to establish a worki
ng relationship with the staff at the nursing home.
Relatives want more spontaneous information from staff, particularly about
residents' dairy fives, and there is a need for relatives to have opportuni
ties to talk with staff under relaxed conditions.
Staff behaviour and activities towards residents and relatives are a source
of many feelings for relatives.
Relatives' understandings of the challenges faced by staff are not communic
ated to staff, nor are positive or negative experiences explicitly passed o
n to staff.