Quality evaluation of health care offered by an Internal Medicine Department

Background. The aim of this work is to evaluate the quality and patients' s atisfaction for given services in an Internal Medicine Department during th ree months. Methods, A questionnaire was given to all the patients admitted to our Medi cine Department to evaluate our strength and to correct weakness. Results. Our patients assessed doctors and nursing staff for skill and dedi cation. They gave suggestions about hotel management: bathroom cleaning and number of beds in the same room. They also asked for a pharmacy and a post office inside the hospital, Conclusions. It appears that our ward gives a satisfactory health care situ ation. Some of our patients' suggestions can be put into practice in a shor t time, while others require longer, depending on public resources and not on private, such as happens, on the contrary, in the United States.