Symmetry-based approaches to the black hole entropy problem have a number o
f attractive features; in particular, they are very general and do not depe
nd on the details of the quantization method. However, we point out that, o
f the two available approaches, one faces conceptual problems (also emphasi
zed by others), while the second contains certain technical flaws. We corre
ct these errors and, within the new, improved scheme, calculate the entropy
of three-dimensional black holes. We find that, while the new symmetry vec
tor fields are well defined on the 'stretched horizon', and lead to well de
fined Hamiltonians satisfying the expected Lie algebra, they fail to admit
a well defined limit to the horizon. This suggests that, although the forma
l calculation can be carried out at the classical level, its real, conceptu
al origin probably lies in the quantum theory.