Emerging factors in user evaluation of the World Wide Web

This study develops an integrative model and conceptually-based scales for evaluating the extent to which Web services satisfy information needs that arise outside the traditional organizational/work domain. Three streams of literature are considered: usage of the Web, user satisfaction with the Web , and individual performance and the impact of information technology. Base d on this literature, as well as focus groups and pilot surveys, questionna ire items were developed and analyzed across three surveys. Predictors of p erformance included greater weekly usage, finding information on hobbies an d interests, ability to find information on the Web that is current, reduce d shopping cost and travel, finding otherwise difficult-to-locate informati on, and fun/entertainment. (C) 2001 Elsevier Science B.V. All rights reserv ed.