Wayfinding and airport terminal design

Human wayfinding in the natural environment has been practised for thousand s of years. In the urban or built environment, few natural cues are availab le and other aids to wayfinding are needed. This paper considers the proble ms of wayfinding in airport terminals, what cues are available and how pass engers use them to reach their destinations. The use of signs and maps is d iscussed, and conclusions are drawn on how wayfinding in airport terminals could be improved.