Organizational commitment, job satisfaction, and effort in the service environment

Investigations of the causal relationship between organizational commitment and job satisfaction have yielded contradictory findings. Little empirical research has looked at this complex relationship in the context of work ef fort. The purpose of this study was to determine how these variables intera ct in the service environment. Using a sample of 425 employees in two servi ce organizations, the author tested two structural equation models. The hyp othesized model with organizational commitment as a moderator between job s atisfaction and service effort fit better than a model with job satisfactio n as moderator did. Conceptual implications are discussed, and suggestions for Future research are made.