The use of e-mail in consultation: An exploratory study of consultee outcomes

The use of e-mail as a means of facilitating consultee outcomes in client-c entered consultation between school psychologists and teachers was investig ated. A total of 8 participants (4 school psychologist-teacher dyads) of th is exploratory study perceived that e-mail messages enhanced the teachers' knowledge of working with students and reduced the teachers' feelings of is olation. However, e-mail messages were perceived as having a larger effect on reducing the teachers' feelings of isolation than on enhancing their kno wledge. The school psychologists tended to underestimate how important the e-mail messages were to the teachers. A coding system was developed to exam ine the relation between the content of the e-mail messages and teacher out comes. The presence of conceptual information in a message had a statistica lly significant relation to perceptions of enhanced teacher knowledge.